Your business depends on happy customers, but success is also dependent on happy employees. The Havard Business Review reports that companies that “excel at customer experience have one-and-and-half times as many engaged employees.” More engaged employees can mean more revenue. To ensure employee loyalty and increased sales, businesses must try to improve the employee experience. Employee experience involves everything from recruitment to departure of a worker.
This does not mean you have to revamp your entire company, as there are many simple steps to improve employee experience that you can take today.
Read on to learn more.
Provide a Great Day One
When you make a new hire, it’s up to you to make their first day an organized and productive one.
Start this “onboarding” process off right on day one by making sure everyone on staff welcomes the new person. Consider assigning one staff member to be a mentor to the newbie for the day.
If you don’t already have identification badges for your employees, now is the time to get them. Shopping for name tags online will help you get a custom-made design at the best price. Make sure your new hire’s name badge is ready on their first day, so everyone can identify and learn who they are.
Have the new employee’s work area ready to go, and make sure you give them a thorough orientation of the company’s policies and culture. An in-house lunch is a great idea for all to welcome the new staff member.
Provide What Employees Need
If your company internet service is slow, or your server faulty, you will frustrate workers who need to be online to do their jobs.
If your office furniture is uncomfortable and impractical, it will contribute to the low morale of those who use it.
Don’t fall into the trap of assuming all is well, because employees might be too afraid to speak up. Check-in at regular intervals with them at their own stations to make sure they have all they need to get their jobs done.
Provide and Welcome Feedback
Provide a means where employees can share their opinion on their needs, environment, goals, and benefits packages. Then make sure you act on their input.
Also provide your employees with feedback from customers, especially positive feedback. Share good feedback with everyone on the payroll, and name exemplary employees out loud.
When negative or critical feedback is necessary, do the opposite. Speak to the employee in question in private, or if a company-wide correction needs to be made, keep the employee anonymous, if possible.
More Ways to Improve Employee Experience
Team-building activities, improved communication systems, and continuing education are other ways to improve employee experience.
Simple acknowledgment and appreciative words go a long way to making anyone receptive and happy to be a part of your organization. Put your workers first, and see the benefits of improving employee experience in your company.
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