Technology has impacted many areas of people’s daily lives, and although the workplace is more resistant to change, it has been affected. It does not matter if it is a small, medium, or large company. They all seek to grow in the area where they develop and pursue the most significant number of improvements possible.
Companies focus mainly on customer satisfaction by meeting their specific needs related to their relationship with them. Currently, some tools allow companies to reach customers efficiently, and business phone solution is one of them.
What is Aircall?
Suppose the company has sales or customer service teams, and its objective is to manage them in a better way. This tool is ideal because it offers a wide variety of functionalities and is extremely easy to use. Gone are the manual, tedious, and old processes that give rise to a virtual call center.
This tool fulfills the function of a telephone solution through a virtual call center service based on a cloud. A technological system of IP telephony allows the teams in contact with the users in sales, customer service, or other services to make and receive calls anywhere with just an Internet connection.
Due to its easy use and implementation and the variety of CRMs with which it can connect, Aircall is valued positively by all users because it allows the initiation and recording of conversations, transforming it into an intelligent call center.
Use, functions, and benefits.
Talking about a cloud-based call center may seem complicated, but this tool is easy to implement in practice. In a few minutes, the company can create an account and quickly assign numbers to the different areas of the company that have contact with customers.
With Aircall, companies can compactly concentrate customer information in the same place, and a detail valued by users is that the platform offers optimal support.
With this tool, companies can observe four critical points:
- Improves customer service: The customer experience is personalized and allows agents to answer the call and review the contact and information of a customer in the same place.
- Increases sales possibilities: Using this tool with an integrated CMR facilitates sales and allows the connection with potential customers. If the business has information such as contacts, notes, and past calls, the company can contact customers from another location with an improved, integrated system.
- Modern Conversations: This platform allows you to combine different functions. People can retrieve and use previous call histories so that teams have information gathered in one place.
- Aircall allows the company to gather contacts in one place and, from there, make calls. That will enable workflows to be optimal and faster and communications to be more connected and with more information.
- Cooperate in the direction of online teams: This tool allows a company’s units to communicate quickly and clearly about calls you make or calls that will be made in the future.
- The company can also evaluate sales performance and review metrics, for example.
Principal functions
This platform is a powerful, cheap, and simple telephone exchange and offers a lot of functions. Key features include automated call logging,
Automatic ticket creation, call data reporting, Instant numbers in many countries, business hours scheduling, call recording, call feedback and tagging, transfer to users and teams, reports activity and productivity, voice messages for waiting calls, call queue, interactive voice response, allows the people who make up the company to communicate with each other before transferring calls and the possibility of receiving unlimited simultaneous calls, among others.
Automatic ticket creation, call data reporting, Instant numbers in many countries, business hours scheduling, call recording, call feedback and tagging, transfer to users and teams, reports activity and productivity, voice messages for waiting calls, call queue, interactive voice response, allows the people who make up the company to communicate with each other before transferring calls and the possibility of receiving unlimited simultaneous calls, among others.
This tool means a flexible solution that can be adapted to different teams within a company to improve its services.
