Business phone systems are a great way for businesses to stay connected, especially in the modern digital age. There are many different types of business phone systems available on the market today, ranging from basic models to more complex solutions. Understanding the basics of these systems can help you make an informed decision when selecting one for your company.
The first thing to consider is how you want your system to be set up. You can either choose a cloud-based system or an on-premise system, which will depend on the size of your business and what type of services you need. Cloud-based systems provide access to voice, video, and data over the internet and are generally more cost effective than traditional on-premise solutions. However, with an on-premise solution, you have complete control over hardware and software features such as maintenance, customization, and upgrades.
Another important factor to consider when selecting a business phone system is the features that it offers. Many systems come with standard features such as caller ID, conference calling, voicemail capabilities, call forwarding and recording options, but there may also be additional features such as auto attendant or automated menu functions depending on your specific needs. Make sure to research the various features that each system provides before making your selection.
Here are some of the key things to know when researching and purchasing a new business phone system.
- Understand Your Needs – The most important thing when deciding on a business phone system is understanding your current needs and planning for future needs. Consider factors such as how many employees you have, whether you need a multi-line system, what features you want or need, etc. Answering these questions upfront can help narrow down which type of system best fits your company’s communication requirements.
- VoIP vs Traditional System – Many businesses today opt for Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and advanced features such as voicemail-to-email integration, video conferencing, auto attendant, and much more. However, if your office doesn’t have high speed internet access or you don’t need all the features of VoIP systems then a traditional landline system may be better suited for your business.
- Compatibility with Other Devices – Depending on the devices already in use within your organization, it’s important to ensure that any new phone system is compatible with those existing technologies so that calls can easily transfer between desk phones, softphones (virtual phones), computers, and smartphones if needed.
- Price vs Quality – When selecting a new business phone system, always consider price vs quality of product/service offered. Generally speaking it’s worth investing in a reliable provider with strong customer service who offers competitively priced products and services that meet all your company’s communication needs. You can check webRTC, for more information.
